Frequently Asked Questions

FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–2 business days and delivered within 3–5 business days after dispatch.

Is shipping really free?

Yes — we offer free standard shipping on all UK orders, with no minimum spend.

Can I track my order?

Yes, you'll receive a tracking number by email as soon as your order ships. See our Order Tracking page for details.

What is your return policy?

We offer a 14-day return window from the date of delivery. See our Returns & Refund Policy for full details.

What payment methods do you accept?

We accept PayPal, all major debit and credit cards, and other secure payment options displayed at checkout.

Where do you ship from?

We work with a trusted fulfilment network to get your order to you as quickly and reliably as possible. Estimated delivery times account for this.

How can I contact you?

Email us anytime at support@petelite.co.uk or send us a message via WhatsApp. We usually reply within 1 business day, or even sooner.